Total Donations on #GiveBIGSBCounty
$271,044
Unique Donors: 3332
Donations: 4195
KEEP GIVING
#GiveBIGSBCounty is still giving!
$301,344
has been raised since #GiveBIGSBCounty 11/29/2016

FREQUENTLY ASKED QUESTIONS

General Questions

Donors

FAQs for Nonprofit Organizations


General Questions:

What is the Give BIG San Bernardino County campaign?

Give BIG is a 24-hour online giving day. It is a web based “web-a-thon” that provides a cohesive and collective opportunity for nonprofits to:

  • Raise funds to address the needs in the local community,
  • Build the fundraising and social media skills of participating nonprofits,
  • Engage new and younger donors to give to their charity of choice, and
  • Build civic engagement and the power of philanthropic giving in the community using new and innovative technology channels.

The event uses a new growing trend of 24-hour online giving days, existing social media, and superior web-based fundraising technology. It introduces philanthropy to the community in a fresh way, gains the attention of people who had never given before, and builds the capacity of nonprofits; allowing them to integrate innovative communication and fundraising tools into their core operating structures.

Interested in learning more general information?

If you would like to learn more general information about the Give BIG San Bernardino County campaign, register to receive more information on The Community Foundation's website.

Donors:

Who can participate in Give BIG San Bernardino County?

Any individual may donate. Donations through Give BIG San Bernardino County to nonprofit organizations are tax deductible and irrevocable (donations will not be refunded). Contributions may be made via credit and debit card only.

How do donors give?

The giving campaign is 100% online. Text giving is not permitted, as the goal is to help develop a donor base for the participating nonprofits. Text giving does not provide the contact information for the donations.

Is there a minimum or maximum donation?

The minimum donation is $5. There is no maximum donation limit.

How do individuals make donations?

From Ocotber 29, 2016 through the end of November 29, 2016, individuals can search for the charity they want to support, then click “donate” to enter the appropriate donation information. Only donations made online with a credit or debit card will be counted as part of the Give BIG San Bernardino County campaign. Donations made before the actual Give BIG San Bernardino County Day (November 29, 12 midnight to 11:59 pm) will be posted on November 29 for the live Giving Day. If you have any questions or need assistance with the Razoo.com donation process, please reach out to Razoo’s friendly customer support team at (866) 437-1952 or donations@razoo.com.

I am going to be out of town on November 29, 2016. Can I schedule my donation early?

Yes. You can start scheduling donations on October 29, 2016.

How much of my donation will go to the nonprofit?

93.1% of your donation will go to the nonprofit; however, a donor can choose to cover the 6.9% + .30 cents Razoo processing fee by choosing the “donation booster” feature at check out. Donors choosing this option will cover the percentage and the nonprofit will receive 100% of the donation.

Who will receive my contact information?

The organization(s) you choose to support will receive donor name and contact information, unless the donor chooses to make an anonymous contribution. As host of Give BIG San Bernardino County, The Community Foundation will receive contact information for donors who participate in Give BIG San Bernardino County and do not give anonymously. This information is for administrative purposes only and will not be used or distributed by The Community Foundation.

Can I get a refund?

All donations are final and cannot be refunded.

Do I need to have an account with Razoo to donate?

No, you do not need to create an account to make a donation. However, if you plan to give multiple times during Give BIG San Bernardino County creating an account means you only have to enter your credit card information once. Your account also collects your tax receipts in one location, enables you to track your donation, review the charities you support, and schedule future giving.

How do I get a tax receipt?

Your tax receipt is e-mailed to you immediately by Razoo Foundation upon successful processing of your donation. To claim a donation as a deduction on your U.S. taxes, please retain your email donation receipt as an official record. If you misplace this email, you can view your giving history and receipts by logging into your Razoo account, or request a duplicate receipt by e-mailing donations@razoo.com . Please include your full name, date of donation, amount of donation, and name of your designated nonprofit.

What is the purpose of this campaign?

The overall goal of this project is to raise funds to support nonprofit organizations throughout San Bernardino County, build their capacity through the use of social media, fundraising and donor cultivation, engage new and younger donors, and help build and/or expand a culture of philanthropy in order to address unmet community service needs within the region.


FAQs for Nonprofit Organizations

How do I register?

By registering for this event your nonprofit accepts the non-refundable application fee.

To receive campaign announcements, register here.

How do nonprofits create content for their profile page?

If your nonprofit needs guidance creating content for their profile page, please view the webinar from Razoo

How to create a Facebook page?

Does your nonprofit need help with beginning a Facebook page? If so, view the How to Create a Facebook Page presentation.

How to use and create a Twitter page?

If you need help with beginning to use Twitter, view the How to Create a Twitter Account for your nonprofit presentation here.

How can small nonprofits compete with large nonprofits?

Every participating nonprofit will build an organizational profile on the Razoo.com website to describe their program and services, which can be personalized. The key for success is communicating to your donors, volunteers and friends about the need to support your organization. For participating nonprofits, the use of social media levels the playing field for large and small nonprofits. The more creative a nonprofit’s social media posts are, the more they will be shared, which means more exposure to potential new donors.

What happens to the website after the one-day campaign?

The website will remain “active” for one year. Donations can continue throughout the year. Nonprofits can continue to receive donations throughout the one-year period.

Can individuals donate using their phones via text messages?

At this time we are not able to process text message donations. Donations can be made accessing the mobile-friendly website on “smart phones”.

Who does the Give BIG San Bernardino County target?

This campaign targets all donors; however, the 24-hour giving day often engages a younger demographic through “gateway giving” providing them the opportunity to explore their local network of nonprofits in a simple and familiar online platform.

What organizations are eligible to receive donor advisements and prizes?

Nonprofit organizations serving the residents of San Bernardino County, that are registered and incorporated with the IRS as a 501c3 organization prior to November 29, 2015, are in good standing with the California Attorney Generals’ Office are eligible to participate in Give BIG San Bernardino County campaign. All participating nonprofits must complete an application and submit a $100.00 application fee before October 15, $125.00 fee between October 16-November 1, or $150.00 November 2nd through November 15th. No applications will be accepted after November 15th.

How do the participating nonprofits benefit?

Nonprofits receive extensive training in social media, marketing, promotion, donor cultivation and follow-up. Participating nonprofits will have the opportunity to develop new and ongoing relationships with donors who care about their organization. Each participating nonprofit will receive a detailed list of the donors who made a donation to that organization and will retain their online giving site for one year.

How much of a donor’s contribution will be re-granted to my organization?

Your organization will receive the full donation, less 6.9% + .30 cents for Razoo.com and credit card fees.

How can I zero out my counter for the Give BIG San Bernardino County 2016 campaign?

To reset your number of donors, go into Admin tab, Edit, Advanced Options, Metrics and use "Start Count from" then remember to hit SAVE.

How will donations made on Give BIG San Bernardino County be distributed?

Each donation made to your organization will be disbursed directly to your nonprofit from the Razoo Foundation around January 5th. It will be disbursed via check, or you can sign up for electronic funds transfer here: www.razoo.com/eft.

Will anyone else receive a list of the individuals who donated to our nonprofit?

The participating nonprofits will retain exclusive use of donor information. The Community Foundation will receive the information; however, the information will only be used for campaign data (location of funder, amount donated, etc.). The Community Foundation will not use this information for anything other than campaign-related data. They will not use donor lists to seek gifts.

Who is eligible to be part of the campaign?

In order to be eligible to participate in the Give BIG San Bernardino County campaign, an organization must:

  • Be in existence for a minimum of one year from date of 501(c)(3) designation
  • Provide services in San Bernardino County
  • Completed IRS Form 990 within the last year (N/A if church)
  • Be registered on the California Registry of Charitable Trusts
  • Be in “good standing” with the IRS
  • Be committed to actively participating in the Give BIG San Bernardino County campaign

What is the cost to the nonprofit to participate?

In order to be part of the campaign, the nonprofit must complete a registration form and pay a registration fee of $100, $125 or $150 depending upon the date of application ($100.00 application fee before October 15, $125.00 fee between October 16-November 1, or $150.00 November 2nd through November 15th.

No applications will be accepted after November 15th. The fee will help offset the cost of the campaign which will include trainings, marketing and campaign materials and the use of the online technology to support continued online giving beyond the giving day.

Is there a cost associated with the online giving?

Razoo.com, the website host for the Give BIG San Bernardino County campaign, takes 6.9% on every donation, and 30 cents per transaction fee. This is less than other online giving campaigns.

Indiegogo’s fees are 6.75% plus 4.0% totaling 11.75%; Crowdrise and Rally charge 5.0% platform fee, 2.9% plus 30 cents payment fee; and FirstGiving charges a 5.0% platform fee, 2.5% payment fee plus a $500 subscription. Participating nonprofits receive 93.1 cents on every dollar donated. Please see the comparison chart.

Is this going to take a lot of time if I participate?

You determine the amount of time and effort your organization would like to put into the campaign. Previous campaigns show that the amount of funding received is proportional to the amount of effort an organization expends. All organizations must participate in training to learn how to use the Give BIG San Bernardino County website.

How do I use Razoo to claim my page?

When registering your organization, Razoo Customer support will review and confirm your registration as well as granting you “administrative access” to your organization page. This takes the place of the standard “claim” action nonprofits go through on Razoo.com. This means that, the sooner registration is completed the soon you have access to your organization page through the user account submitted in the registration form.

What happens to the website after the one-day campaign?

The website will remain “active” for one year. Donations can continue throughout the year with the same 6.9% + .30 cents going to Razoo for hosting the site and processing the transactions. Nonprofits can continue to receive donations throughout the one-year period.

Please note a donor can opt to “cover the fees” associated with a donation transaction via the Donation Booster feature offered by Razoo. This allows the nonprofit to receive 100% of the intended donation.Learn More here.

Can individuals donate using their phones via text messages?

At this time we do not process text message donations. We will offer a mobile site for the event where donations can be processed via a mobile device.

Do you have dates already planned for the training?

Dates have not yet been established, but keep an eye out on the Give BIG San Bernardino County Facebook page for more information.

Register

Want to learn from a Give BIG “master”? The Lighthouse Project, the #1 organization with individual donations and #2 in total dollars for the 2014 Give BIG San Bernardino County campaign shares their secrets for success. Michael Perry, Executive Director provides insight into running a success Give BIG campaign.

Do you need to learn more about Razoo and maximizing your campaign?

See Video Resources

Check out Razoo’s Youtube Channel Training Webinars or

You can learn about:

For Nonprofit Organizations Administrators: Getting Started

Creating a Nonprofit Fundraiser:

Promote Your Razoo Fundraising Page:

Customizing a Thank You Message:

How to Edit Your Nonprofit Page and Make it Awesome!:

For Nonprofit Administrators-Check Your Donations and Disbursements Report

Create a Matching Grant for Your Nonprofit Fundraiser:

What’s a Team on Razoo:

New to Giving Days? Learn about what a giving day is and how it is done. Thanks toGive BIG Riverside and Aaron Norris from the Norris Group for sharing their wonderful training sessions.

Need some help with starting your profile page? The Razoo Basic Nonprofit Information webinar discusses “claiming, customizing and managing your page”.

Need to know how to promote your Give BIG San Bernardino fundraising page? View this short video to learn how to use Razoo's widgets and tools to integrate with social media.

Who is leading this project?

The Community Foundation Serving the Counties of Riverside and San Bernardino Counties is planning and implementing the Give BIG San Bernardino County campaign.

How do I view donor information?

You can access a real-time donation report by logging into your administrative account, going to your nonprofit page, and clicking the tab “Donations.” You can set the date filter and download this report into a .CSV file. Razoo.com also provides an online Disbursement Report so you can cross-reference transactions. You can access this under the “Donations” tab by clicking the link “Disbursements”.

Do I need to issue tax receipt to my donors?

No, donations made through Razoo.com will be receipted from Razoo Foundation. However, we do encourage you to send a thank you note to your donors letting them know how awesome they are.

For more information contact your Give BIG San Bernardino County Regional Subcommittee Lead Representatives: